Front Desk Agent

 

The historic Tahoe Biltmore Lodge and Casino located in picturesque Crystal Bay, NV on the North Shore of Lake Tahoe, is seeking customer-focused individuals. Be a part of history in the making as we work through the final years of the Biltmore prior to moving into our new facility slated to be fully operational within the next few years. Be a part of the future with our growth and transformation to Boulder Bay.

Please send resume's to This email address is being protected from spambots. You need JavaScript enabled to view it.

As a Front Desk Agent, you must possess an outgoing and friendly demeanor coupled with a desire to provide excellent customer service. 

As the first point of contact you will: 
• Greet guests in a friendly manner and follow check in procedures 
• Take payments and post accurately to accounts 
• Follow set polices regarding cash handling 
• Communicate with other departments in a friendly and professional manner 
• Meet and exceed guest expectations by anticipating the services they may require including suggesting on property and local venues 
• Manage incoming telephone calls and other communications in a discreet fashion 
• Accurately communicate with other shifts regarding issues arising from day-to-day operations 

Qualifications:
• Previous hospitality experience preferred 
• Computer and phone system expertise an asset 
• Strong communication skills, both written and verbal essential 
• Ability to work in a multi-tasking, fast-paced environment 
• Demonstrated strong customer service skills

Benefits of working with us:
• Fun, laid-back environment 
• Flexible schedule when possible
• Pro-active management team with an open door policy
• 50% discount in our café during shift
• Friends and family rate in our hotel when accommodations are available
• Medical, dental, vision, life and Aflac as well as paid time off for eligible employees

*All Shifts Available
**Willing to Train